Diesel Generator After-Sales Service Guarantee
Chongqing FuDiKorn Engine Co., Ltd. specializes in the research, development, production, and sales of diesel generator sets, prioritizing product quality and customer satisfaction. After delivery, we provide every customer with comprehensive after-sales service, including installation, commissioning, maintenance, repair, and technical guidance, ensuring smooth operation and stable power supply.
Standard Warranty
We offer a 12-month free warranty for each diesel generator set. During the warranty period, if the unit malfunctions due to manufacturing quality issues, we will replace the faulty parts free of charge and provide repair services by our technicians. All parts are genuine original equipment.
Lifetime Technical Support
Even after the warranty period, customers can still enjoy our lifetime technical support. We provide remote guidance via WeChat, phone, and video conferencing to help customers quickly troubleshoot problems and master correct operation methods.
After-Sales Response Mechanism
We have established a rapid response customer service process, promising to respond to after-sales feedback within one hour and provide a preliminary technical solution within 24 hours. For major faults or situations requiring on-site attention, we will dispatch engineers to your site within 48 hours to ensure uninterrupted production and project delays.
Original Accessories
We maintain our own standard spare parts warehouse, stocking a wide range of genuine wear and maintenance parts for diesel engines, generators, electronic control systems, and more. All accessories are certified genuine and strictly quality-controlled. We guarantee delivery within 24 hours of your order.
Professional Installation and Commissioning Services
We provide on-site installation, piping connection, load testing, and grid-connection commissioning services after equipment delivery. Our experienced team of engineers ensures stable operation of every functional module in the diesel generator set, preventing operational issues caused by improper operation.